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The delivery of your parcel

Shipping costs

The shipping costs are offered for any order over 50 € ex. VAT for mainland France, Belgium, Netherlands, Germany, Luxembourg, Spain and United Kingdom.

Delivery in mainland France

For the delivery of your order, we offer you several delivery methods :

Haulage contractor

0 to 49,99 € excl VAT

>= 50 € excl VAT

DPD (Exapaq)

7 € excl VAT

Free of charge

Predict by DPD

7 € excl VAT

Free of charge

TNT

15 € excl VAT

30 € or more depending on

the order

Collect the package on site

3,50 € excl VAT

Free of charge

Ici Relais

5 € excl VAT

Free of charge

 

DPD (24-48 hours delivery) : standard delivery service with signature on receipt

24-48 hours delivery to the address you provided. Please leave a phone number and a door code or any useful information in order to simplify your delivery. You will receive a tracking link to know where is your parcel. The delivery ensures from Monday to Friday from 9 o'clock to 16 o'clock.

Predict (24-48 hours delivery) : the ideal solution for individuals

24-48 hours delivery to the address you provided. Once your order is sent, you will receive a text message giving available delivery dates and time slots (you can postpone the delivery date from 1 to 3 days). Select the delivery date and time slot that suit you best by answering directly by text message (non surcharged) or by logging into your Addressee Account on www.dpd.co.uk. If we do not hear from you, the parcel is automatically delivered the next working day. The day of the delivery, you will receive a text message to remind you of the selected time slot. If you won't be at home, you will be able to organise a new delivery to another date or another address.

TNT (next day delivery before 13 o'clock) : the quickest

Next day delivery from Monday to Saturday (from 8 o'clock to 13 o'clock) in the major urban centres for the orders made before 11 o'clock (working days only). If the package can't be delivered or if you are not at home, the package is left in the nearest Relais Colis. Real time tracking of the parcel.

Collect the package on site (24-48 hours period) : the ideal solution if you live near Nieppe and if you are in a hurry

You come and collect your order in our premises (North of France). Your are notified as soon as it is ready.

Ici Relais (24-48 hours delivery) : the perfect delivery method if you are not often at home

24-48 hours delivery to the chosen Point Relais. With 4300 Point Relais at your disposal, you can be delivered near your home or your workplace. You will receive a tracking link to know where is your parcel.

 

Delivery in Europe (Belgium, Germany, Luxembourg, Netherlands, Spain, United Kingdom)

For the delivery of your order, we offer you the following delivery mode :

Haulage contractor

0 to 50 € excl VAT

>= 50 € excl VAT

DPD Europe

7 € excl VAT

Free of charge

 

DPD Europe (48-96 hours delivery)

48-96 hours delivery to the address you provided. Please leave a phone number and a door code or any useful information in order to simplify your delivery. You will receive a tracking link to know where is your parcel. The delivery ensures from Monday to Friday from 9 o'clock to 16 o'clock.

 

Delivery and return

The parcels are generally delivered in 48 hours in France and 96 hours in Belgium, Luxembourg, Germany, Netherlands, Spain and United Kingdom after reception of the order.

Whatever the chosen method of shipment, we will provide you a tracking link that will help you to follow the delivery of your parcel online as soon as possible.

We deliver in mainland France (except Corsica and French overseas departments and territories), United Kingdom, Belgium, Luxembourg, Netherlands, Germany, Spain.

Before 11 o'clock in the morning from Monday to Friday, the orders are prepared and shipped on the same day.

After 11 o'clock from Monday to Thursday, the orders are prepared the same day but shipped the following day. 

After Friday at noon or during the weekend, the orders are prepared and shipped the next Monday.

Our haulage contractors undertake to deliver the parcel within 48 hours (working days) for mainland France and within 96 hours (working days) for Belgium, Germany, Luxembourg, Netherlands and United Kingdom, performance observed to 95 % on the last 12 months.

The shipping costs include packaging, handling and postal fees. They can be fixed or variable, according to weight and/or price of your order. We advise you to group your items in one order. They can be fixed or variable, according to weight and/or price of your order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and so shipping costs will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

The parcels are oversized and protected.

See our General Sales Conditions.